Fixed Wireless Installation: What to Expect When Setting Up NBN in Your Home

G’day! If you’re looking to set up a Fixed Wireless NBN setup at your place, you’ve come to the right spot. This guide will take you through every step of the NBN Fixed Wireless installation process and give you a few handy tips to keep things running smoothly. Let’s dive in!

Pre-Installation Checklist

Before you even get started with your Fixed Wireless NBN setup, there are a few things you’ll need to tick off your to-do list:

Eligibility: First things first, make sure your address is eligible for a Fixed Wireless NBN connection. You can usually do this by contacting your internet service provider or checking online.
Plan Selection: Choose a plan that fits your internet usage habits. Make sure to inform your provider about your usage patterns, especially if you’re a heavy user during peak hours.
Installation Appointment: Schedule an installation appointment with an NBN-approved technician. Keep in mind that someone over 18 should be present during the entire process.

Installation Process

Your Fixed Wireless installation typically involves several key steps handled by an NBN technician:

Signal Detection

The technician will begin by checking if there’s a suitable Fixed Wireless signal at your place. If a good signal is detected, they’ll move forward with the installation.

Equipment Installation

The real crux of the installation involves setting up two main pieces of equipment:

Outdoor Antenna: This is usually installed on the roof, under the eaves, or on an external wall. It receives the signal from the NBN Fixed Wireless tower to your home.
NBN Connection Box (NTD): This is installed inside your home, typically in a cool, dry, and ventilated area close to a power source. Ensure it’s within the same building as your main electric meter box or distribution board.

The technician will then connect the cable from the outdoor antenna to the NBN connection box, completing the installation.

Setting Up Your Equipment

Once the physical installation is done, you’ll need to set up your equipment to connect to the internet:

Powering Up the NTD

Plug the power cord into the NBN connection box (NTD) and then into a power outlet. That’s all it takes.

Connecting the Modem

Use an Ethernet cable to connect the UNI-D port on the NBN connection box to the WAN port on your modem. Sometimes the WAN port is labelled as “Internet”.
Plug in the power cable to your modem and make sure everything is securely connected.

After that, give it about 10-15 minutes for both devices to fully set up. Make sure the indicator lights on the NBN connection box are either green or flashing amber, and check if the outer lights show that the internet is active.

Connecting Your Devices

Now that your setup is complete, it’s time to connect your devices:

Wireless Setup

Use the wireless security card to find your WiFi network name and password. These details are often inside the modem box or on a sticker at the base of the modem.
Use these credentials to connect your devices to the WiFi network.

Ethernet Connection

If you prefer a wired connection, plug an Ethernet cable into one of the LAN ports on your modem, and connect the other end to your device.

Troubleshooting Common Issues

Even with a smooth Fixed Wireless installation, occasional issues can still pop up. If you happen to face any issues with your Fixed Wireless connection, here are some common problems and their solutions:

No Connection

Check if there’s a network outage. Contact your provider if you’re unsure.
Ensure all necessary equipment is present and correctly installed, including the power cable, NBN connection box, modem, and Fixed Wireless antenna.
Double-check that the power cable to the NBN connection box is not damaged.

Slow Speeds

External factors like weather events or local vegetation might be interfering with the signal. Inspect the outdoor antenna for any potential obstructions or damage.
Make sure the antenna is correctly installed and fully functional.

Connection Drops

Inspect the indicator lights on the NBN connection box. The Outdoor Unit Indicator light should be solid or blinking green, and the ‘STATUS’ LED should be blinking green as well.
Check all cables for any damage. If needed, replace the Ethernet cable with a new one.

Post-Installation Tips

After your NBN Fixed Wireless installation, here are a few tips to help keep things running smoothly:

Check Indicator lights: Regularly check the indicator lights on your NBN connection box to ensure they are functioning correctly. This can help you catch any issues early.
Maintain Equipment: Keep the NBN equipment in a cool, dry area and safeguard it against potential damage.
Contact support: If you run into any issues, don’t hesitate to contact your internet service provider for assistance. They’re usually available by phone, email, or social media.

Conclusion

And there you have it. By following these steps in the NBN installation process, you can get your Fixed Wireless connection up and running with ease. A smooth setup means better performance and fewer headaches down the track.If you need help at any point, RBE Internet is here to support you. We provide reliable Fixed Wireless services and local customer support to keep you online when you need it most.

Setting Up Your Fixed Wireless NBN Connection: FAQ

What is Fixed Wireless NBN?

Fixed Wireless NBN is a high-speed internet service provided through a wireless connection from an NBN tower to an antenna installed on your premises. It is ideal for areas where fiber connections are not feasible.

How do I check my eligibility for Fixed Wireless NBN?

You can check your eligibility by contacting your internet service provider or visiting the NBN Co website. They can confirm if your address is within a Fixed Wireless coverage area.

What equipment do I need for Fixed Wireless NBN?

You will need an NBN outdoor antenna, an NBN connection box (NTD), and a compatible modem. The antenna receives the signal from the NBN tower and sends it to the NBN connection box inside your home.

How long does the installation process take?

A standard installation typically takes up to 4 hours. Ensure that someone over 18 is present during the entire process to assist the technician if needed.

What if the installation requires a non-standard setup?

For non-standard installations, an NBN approved installer will determine the best location for the antenna. This might include setting up a ground-mounted pole if a suitable spot on the building is not available.

Where should I place the NBN connection box?

Place the NBN connection box in a cool, dry, ventilated area close to a power point and away from high-traffic areas. Ideally, it should be in the same building as your main electric meter box or distribution board.

How can I troubleshoot common issues with my Fixed Wireless NBN?

If you’re experiencing issues, check for network outages, ensure all cables are securely connected, and verify that the indicator lights on your NBN connection box and modem are functioning correctly. Contact your provider if the issue persists.

What are the common causes of slow speeds?

Slow speeds can be due to weather events, obstacles like vegetation or buildings, or issues with the outdoor antenna. Ensure the antenna is correctly installed and not damaged.

How do I connect my devices to the NBN network?

Use the Wi-Fi credentials provided with your modem to connect devices wirelessly or use Ethernet cables for a direct connection. Check the modem’s user manual for specific instructions.

How do I maintain my NBN equipment?

Keep the NBN connection box in a cool, dry area, regularly check indicator lights, and ensure the cables are not damaged. Regular maintenance can help identify and resolve issues early.