3 Articles GENERAL RULES

• Information about our Service
• Personal Information
• Security Measures In Place

5 Articles CRITICAL INFORMATION SUMMARIES

• Hosting Critical Information Summary
• Home Wireless Broadband Critical Information Summary
• NBN Critical Information Summary
• Mobile Broadband Critical Information Summary
• VOIP Phone Critical Information Summary

1 Article ADVERTISING, SALES, CONTRACTS, AND CUSTOMER SERVICE

• Authorised Representatives and Advocates

1 Article COMPLAINT HANDLING

• Complaint Handling

2 Articles REASONABLE SERVICE EXPECTATIONS

• NBN Speed Information
• Understanding Usage – A simple Analogy

1 Article DEFINITIONS AND INTERPRETATION

• Definitions and Interpretation

1 Article FINANCIAL HARDSHIP

• Financial Hardship

1 Article CODE COMPLIANCE AND MONITORING

• Tracking Usage