We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact.
You can contact the TIO as follows:
Phone: 1 800 062 058
Fax: 1 800 630 614
The services of the TIO are free of charge.
Complaint handling policy
Our statement of how complaints will be handled
Our statement of how financial will be handled
Recommendations on how to measure your data usage.